Pep Nails:

1. What are Pep Nails?

Pep Nails are press on nails that you can apply and remove at the comfort of your home without the need to go to a salon. They are popularly known as false nails, fake nails, artificial nails, stick on nails, glue on nails, luxury nails, press on nails and so on.

2. How many nails are there in one set/design?

There are 24 nails in one set/design. Some sale/discounted sets/designs may have less than 24 nails.

3. What does the nail prep kit include?

The nail prep kit includes cuticle pusher, nail filer, alcohol swab, piercing needle, nail buffer, glue and one sheet of 24 glue tabs. Some sale/discounted sets may have only glue or glue tabs.

3. What does the box include?

The box includes 24 nails, nail prep kit, a four way nail buffer and an instructions manual. Some sale/discounted sets/designs may have less than 24 nails and only glue or glue tabs.

3. Are Pep Nails pre-glued nails?

Pep Nails are not pre-glued nails. You can stick Pep Nails with either glue or glue tabs provided with your order.

4. How long do they stay?

The stay duration of the press on nails depends on your nail beds, nail preparation, the amount of physical activity you do and the way you maintain them. Ideally, with glue tabs, they stay upto 1-3 days and with nail glue for 2-3 weeks.

Proper prep is a must for longer hold of the press on nails. While the nail glue is suitable for longer wear, glue tabs are suitable for an occasion and for a few hours. Once they come out, the nails can be reused and stuck again.

If your nail beds are too small, we recommend you apply them with glue.

5. What about the size?

Size: Our nails are free/standard in size. For a perfect fit, a set of 24 nails is recommended. A set of 24 nails has a mix of small, medium and large nails. Any 10 or more nails will fit you perfectly. There is no need to measure your nail beds.

6. Why 24 nails?

Internationally acknowledged.
More Reusable.
One sheet of 24 glue tabs included.
Many spare nails for later use.
Ensures perfect fit, thus ensuring they look perfect on you.
All the accent/glitter/gemstone nails included.

Accent Nails: A set of 24 nails is a complete set with all the nails including any accent/glitter/gemstone nails. All the images are of a 24 nails set.

7. Are they reusable?

The nails are reusable. They can be used any number of times with glue tabs provided you have extra glue tabs. Extra glue tabs can be added at Rs. 50 only.

With glue they can be used 2-3 times easily. Extra glue can be added at Rs. 35 only. In total, they can be used upto 4-5 times.

8. Are the nails waterproof?

Yes, the nails are waterproof. You can take them in water. It is not advisable to take the nails in water with glue tabs as glue tabs are meant for temporary use.

Please note: a proper prep is a must to avoid lifting of nails.

7. Difference between glue and glue tabs?

Nail glue is a liquid glue made of cyanoacrylate. Glue tabs are gel like stickers.
While the nail glue is suitable for longer wear, glue tabs are suitable for an occasion and for a few hours.
With glue tabs, the nails stay upto 1-3 days and with nail glue for 2-3 weeks.
Nails can be used any number of times with glue tabs provided you have extra glue tabs. Extra glue tabs can be added at Rs. 50 only. With glue they can be used 2-3 times easily. Extra glue can be added at Rs. 35 only.
Glue tabs leave no residue on your natural and Pep Nails. Glue leaves some residue on your natural and Pep Nails. You can buff off the residue on your natural nails using the nail filer and the buffer given in the kit.
Glue tabs aren't water proof, while the glue can be used in water without any stress.
Nail glue work for all types of nails but glue tabs may not work for some people. If your nail beds are too small, we recommend you apply them with glue.

8. What are accent nails?

Accent nails are designed/printed/rhinestone/glitter/metallic/non solid nails in a set. Please read the product specifications carefully to understand the number of accent nails in each product.

Shipping and Delivery:

1. What are the shipping charges?

Standard shipping is Rs. 49 all over India. Our standard shipping is express air shipping. 24-48 hours delivery is available for certain pin codes for Rs. 250. 24-48 hours delivery is available on prepaid orders. Free shipping is available on orders above Rs. 1500.

2. Is cash on delivery available?

Yes, cash on delivery is available. We charge Rs. 100 for cash on delivery orders. Cash on delivery is not available on individual purchases of glue, glue tabs, kit or sale/ discounted items.

3. What are the cash on delivery charges?

We charge Rs. 100 for cash on delivery orders.

4. How many days does the shipping take?

Shipping takes 3-5 working days depending upon your location.

5. What if my order is delayed?

We promise to deliver your order in time but in rare instances your order may get delayed, due to reasons beyond our control. We would request you to kindly have patience and cooperate with us in such situations.

Exchanges, Returns And Refund:

1. Can I return, refund or exchange my products?

We are sorry but we do not accept any exchanges, returns or refunds. We take it case to case basis. In rare instances we may allow exchange. The customer is required to bear the to and fro shipping cost (Rs. 200) for exchanging the products.

2. What is the exchange procedure?

Write to us at hello@pepnails.com with your order details, the items/items you want to exchange with the reason for exchange. Please make sure that the products are in an unused condition in the original packaging.
Our team will analyse your exchange request and upon approval we will ask you to pay the shipping charges. The to and fro shipping charges for exchanges is Rs. 200.
Once the shipping charges are paid, we will generate the reverse pick up and get the returned items picked up.
Once the returned goods are received at our warehouse, we will inspect the quality.
If the returned items are in proper unused condition, we will ship the new items to you. If they are not in the desired condition, we will ship the returned items back to you.

2. What if the goods delivered are damaged?

Every order goes through a quality check before being shipped. If however, you receive a damaged item, we will take it case to case basis and provide the best solution. A clear and uncut unboxing video must be sent within 24 hours of receiving the parcel for any complaints or disputes.

Cancellations:

1. Can I cancel my order?
Order once placed cannot be cancelled as we ship them right after the order is placed with us.

Application and Removal:

1. How to apply the nails?

Preparation

Properly wash your hands and pat them dry.
Remove any polish from your nails.
Find the perfect sizes for your nail beds.
Use the cuticle stick to gently push your cuticles back.
Sanitise your nails with alcohol swab.
Buff your nail beds using the nail filer to remove any dirt or ridges.

Application

In case of glue tabs, apply the correct sizes of glue tabs on your natural nails, remove the protective film and stick the nails.
In case of nail glue, use the pin to pierce the glue bottle. Apply glue on the pep nail and your natural nail and hold for 30 seconds to stick the nail properly. Repeat this process for all the other nails.
Cut and file as per your preferred length.
Click a nailfie of your pep nails and tag us @pepnailsofficial.

Please watch the tutorial video and read the instructions manual carefully for detailed steps.

5. How to remove the nails?

Removal

Soak your fingers in warm soapy water for about 15 to 20 minutes.
Use the sloping edge of the cuticle stick to gently remove the pep nails.
Soak your nails for a little longer if the nails don’t come off seamlessly the first time.

Post Care

Gently buff off the extra glue from your natural nails with the long filer or the four way nail buffer.
Shine your natural nails perfectly by following all the steps on pep four way buffer.
Click a nailfie of your post care nails and tag us @pepnailsofficial.

Please watch the tutorial video and read the instructions manual carefully for detailed steps.

Payment:

1. What payment methods do you accept?

We accept credit cards, debit cards, banks transfers, google pay, amazon pay, paytm, bharat pay and phone pay.

To pay via google pay, amazon pay, paytm, bharat pay and phone pay kindly use the specific payment option during checkout. For further questions kindly write to us at hello@pepnails.com or call us on +919930552628.

Miscellaneous:

1. How do I give feedback, ask queries or complain?
You can write to us as at hello@pepnails.com or call us on +919930552628.